Refunds and cancellations
Refund and Cancellation Policy for GroceryRoots
1. Cancellation Policy
a. Order Cancellation by User:
- Users can cancel their orders up to 1 hours before the scheduled delivery time.
- Cancellations made after this time may be subject to a cancellation fee.
b. Order Cancellation by GroceryRoots:
- GroceryRoots reserves the right to cancel an order for reasons such as unavailability of products or other unforeseen circumstances.
- In the event of such a cancellation, users will be notified, and a full refund will be processed.
2. Refund Policy
a. Refund Eligibility:
- Refunds will be issued for:
- Orders canceled within the specified time frame.
- Incorrect or damaged items received.
- Orders that cannot be fulfilled due to unforeseen circumstances.
b. Refund Process:
- Users must contact GroceryRoots customer support to initiate a refund.
- Refunds will be processed using the original payment method and may take [insert number] business days to reflect.
c. Non-Refundable Items:
- Certain items, such as perishable goods or personalized products, may not be eligible for a refund. Such items will be clearly indicated on the website.
d. Refunds for Delivery Issues:
- If a delivery is delayed or unsuccessful due to reasons within GroceryRoots' control, a full or partial refund may be issued, as determined by the company.
3. Contacting Customer Support
If you have any questions or concerns regarding cancellations or refunds, please contact our customer support team at [customer support email or phone number].
4. Changes to Policy
GroceryRoots reserves the right to update or modify the refund and cancellation policy at any time. Users will be notified of any changes through the website.
