Ship and Delivery
Shipping and Delivery Policy for GroceryRoots
1. Order Processing and Next-Day Shipping
a. Order Processing Time:
- Orders placed before 3Pm will be processed on the same day.
- Orders placed after 3PM will be processed on the following business day.
b. Next-Day Shipping:
- GroceryRoots offers next-day shipping for all eligible orders.
- Delivery dates may vary based on the delivery address and product availability.
2. Delivery Timeframe
a. Standard Delivery:
- GroceryRoots aims to deliver all orders within 12 hours from the time of shipping.
- Delivery times may be affected by factors such as traffic conditions, weather, and other unforeseen circumstances.
3. Delivery Zones
a. Service Area:
- GroceryRoots delivers to Patna location.
- Users can check the delivery availability for their address during the checkout process.
4. Shipping Costs
a. Shipping Fees:
- Shipping fees are calculated based on the delivery address and the size/weight of the order.
- Any applicable shipping fees will be clearly displayed during the checkout process.
5. Delivery Confirmation
a. Delivery Notifications:
- Users will receive notifications, including tracking information, once their order has been shipped.
- A confirmation notification will be sent upon successful delivery.
6. Failed Delivery Attempts
a. Re-Delivery Attempts:
- In the event of a failed delivery attempt, GroceryRoots will make reasonable efforts to contact the user and arrange for a re-delivery.
- If re-delivery is not successful, the order may be canceled, and a refund may be issued as per the refund policy.
7. Contacting Customer Support
If you have any questions or concerns regarding shipping and delivery, please contact our customer support team at Support@groceryroots.com.
8. Changes to Policy
GroceryRoots reserves the right to update or modify the shipping and delivery policy at any time. Users will be notified of any changes through the website.
